Experience Enablement & Development Lead

Location: Remote; US-based employment context indicated by the benefits and employment-law information.

Salary: $70,000–$80,000 base salary annually

Company

hirify.global is a founder-led direct-to-consumer healthcare apparel and lifestyle brand serving healthcare professionals through a large healthcare apparel ecommerce platform.

What you will do

• Own the day-to-day quality and training engine, including QA platform operations, scoring models, rubrics, and calibration.
• Run calibration sessions with internal and BPO teams and translate QA findings into actionable feedback, training content, knowledge articles, simulations, and coaching.
• Design and deliver training curricula for agents and team leads using quality, CSAT, performance, and learner-feedback data.
• Support corrective action plans, monitor real-time QA dashboards, and identify customer-impacting issues.
• Improve workflows, onboarding, SOPs, and operational standards across in-house and outsourced teams.
• Partner with CX Operations, Automation, Workforce Management, Insights & Communications, and BPO leadership to drive adoption and measurable impact.

Requirements

• 3–5 years of experience in a contact center, ecommerce, retail, or similar customer-facing environment.
• 3–5 years of experience in training, quality, education, or CX program roles.
• Experience building training from scratch and facilitating it live.
• Strong verbal and written communication skills with a highly process-oriented approach.
• Ability to manage programs independently, identify enablement gaps, and escalate appropriately.
• Availability for some weekends and holidays; a related bachelor's degree is preferred.

Culture & Benefits

• Remote work in a fast-paced, evolving environment.
• Premium medical, dental, and vision coverage, wellness services, life insurance, and disability insurance.
• 401(k) program with a company match of up to the first 6% of contributions.
• 12 company holidays and flexible vacation for salaried team members.
• Parental leave and transition support for primary caregivers.
• hirify.global product discounts, employee stock purchase plan, and additional pet-related benefits.