Senior Mainframe Support Engineer (CICS)

Location: Hybrid from Budapest, Hungary

Company

hirify.global is an independent end-to-end IT services company delivering technology solutions and support to private- and public-sector clients across 70 countries.

What you will do

• Collaborate with the Team Technology Lead, Account Support Team, and other support teams.
• Maintain detailed knowledge of the customer’s business environment and support processes.
• Manage incidents according to ITIL standards and proactively address service issues.
• Perform deep-level troubleshooting, participate in root cause analysis, and manage problem lifecycles.
• Plan and implement changes, participate in advisory boards, and maintain the Configuration Management Database.
• Maintain technical documentation, provide consultations and training, lead workshops, and implement technical projects for the responsible platform.

Requirements

• Primary requirement: CICS expertise.
• At least 5 years of hands-on mainframe experience.
• Degree or diploma in Computer Science, Computer Engineering, Electrical Engineering, or Management Information Systems.
• Excellent understanding of ITSM and ITIL processes.
• Fluent English.
• 10+ years of IT operations or infrastructure services support experience is preferred.

Culture & Benefits

• Hybrid work model prioritizing in-person collaboration while offering flexibility for individual work styles and wellbeing.
• Inclusive equal-opportunity workplace.
• Mandatory training and participation in quality and productivity initiatives.

Hiring process

• Submit a CV in English.
• Only shortlisted candidates will be contacted.