обновлено 1 месяц назад
Sr Engineer, Technical Support (Cybersecurity)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Sr Engineer, Technical Support (Cybersecurity): Providing expert-level support for RSA identity and access management software and hardware with an accent on complex troubleshooting, customer communication, and critical case resolution. Focus on diagnosing root causes across Linux, Windows, databases, networks, and application servers, mentoring support engineers, and leading 24x7x365 escalation handling.
Location: Cairo, Egypt
Company
Provides identity and access management solutions for organizations worldwide, including authentication, access lifecycle management, and identity governance across cloud and on-premises environments.
What you will do
- Provide expert-level technical support through email and remote sessions, resolving complex software, hardware, and system issues.
- Diagnose technical problems by reproducing customer environments and using diagnostic tools to identify root causes.
- Manage customer support cases, prioritize escalations, and communicate progress through resolution.
- Explain IAM concepts and RSA G&L functionality to technical and non-technical customers.
- Collaborate with Engineering, Product Development, and Sales to escalate issues and contribute customer feedback to product improvements.
- Lead critical incident resolution, create and review knowledge base content, mentor support engineers, and facilitate technical training sessions.
Requirements
- Bachelor’s degree in Engineering, Communications/Networks, or Computer Science.
- At least 6 years of experience in a relevant technical support or engineering role.
- Strong Unix/Linux system administration and command-line skills.
- Knowledge of networking and network security fundamentals, including TLS and OAuth.
- Strong SQL and relational database knowledge, preferably Oracle, plus experience with Windows Server, Active Directory, and Microsoft SQL Server.
- Basic knowledge of JavaEE application servers, web technologies, and APIs; excellent written and verbal English communication skills.
Nice to have
- Linux administration, security, Microsoft, or networking certifications such as RHCSA, RHCE, CEH, Security+, MCSA, MCSE, CCNA, or CCNP.
Culture & Benefits
- Customer-focused work supporting security-first organizations in financial services, healthcare, energy, and technology services.
- Participation in a 24x7x365 support rotation, including possible shift work, holidays, and on-call responsibilities.
- Collaboration with global support teams through technical sessions, workshops, and knowledge-sharing meetings.
- Equal employment opportunity and a workplace free from discrimination and harassment.
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