7 дней назад
Collection Specialist (Financial Services)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Collection Specialist (Financial Services): Managing customer enquiries, loan collection cases, deceased estates, legal documentation, and repossessed assets with an accent on regulatory compliance, accurate case handling, and customer-focused communication. Focus on improving collection processes, supporting system enhancements and testing, and coordinating compliant practices across Nordic stakeholders.
Location: Hvidovre, Denmark
Company
International financial organisation with a strong Nordic presence, focused on consumer banking and customer-focused financial services.
What you will do
- Respond to customer, collection agency, legal partner, and stakeholder enquiries by phone, email, and other channels.
- Manage collection activities throughout the customer journey, including reminders, loan terminations, and preparation of cases for external debt collection.
- Process deceased estate cases, creditor claims, legal documentation, and case files for external partners and legal counsel.
- Order and retrieve documentation from authorities and institutions, and support the administration of repossessed vehicles and other secured assets.
- Maintain accurate records in line with internal policies and regulatory requirements.
- Identify process improvements and participate in system enhancements, testing, and implementation of new processes.
Requirements
- At least 3 years of experience in collections, customer service, customer operations, or a similar role.
- Good knowledge of debt collection legislation and regulatory requirements.
- Professional experience with Microsoft Office, particularly Excel and Word.
- Fluent Danish, written and spoken, and professional working proficiency in English.
- Structured, customer-oriented, solution-focused, collaborative, and committed to quality and compliance.
Nice to have
- Experience in banking or financial services.
- Knowledge of debt collection practices in one or more Nordic countries.
- Experience with CoreView or similar collection systems.
- Interest in digital tools, automation, and system improvements.
Culture & Benefits
- Professional and informal working environment with supportive and experienced colleagues.
- Opportunities for continuous learning and professional development.
- Close collaboration across the Nordic organisation and opportunities to influence working methods.
- Competitive salary and benefits, including pension and private health insurance.
- Background checks may include a police certificate of good conduct and credit check, with prior candidate consent.
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