Customer Engagement Manager, Vaccines MYSG (Product/Brand Manager)

Location: Petaling Jaya, Malaysia

Company

hirify.global is a pharmaceutical company focused on developing better medications, outcomes, and science.

What you will do

• Develop customer engagement journeys, omnichannel blueprints, and action plans for the vaccines business.
• Create coordinated call plans defining communication frequency, messaging, channels, and objectives.
• Monitor omnichannel KPIs and recommend improvements based on customer and market insights.
• Collaborate with MCO Brand Leads, sales representatives, KAMs, and transversal teams to align engagement and brand strategies.
• Support go-to-market initiatives and improve customer engagement processes and systems.
• Drive digital transformation and Agile ways of working, including the use of AI and data analytics.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or a related field, with 3–5 years of experience.
• Strong understanding of the pharmaceutical industry, regulatory environment, market dynamics, and healthcare customer engagement.
• Experience mapping customer journeys, developing engagement strategies, and managing customer relationship initiatives.
• Experience with digital engagement tools, AI applications for customer insights, data analytics, and Agile methodologies.
• Knowledge of innovative methods such as Scrum, Lean Startup, Nudge, and Design Thinking.
• Fluency in the primary language or languages of the country or countries of operation and strong communication skills.

Nice to have

• Experience managing projects using Agile methodologies.
• Experience in healthcare or pharmaceutical customer engagement and digital transformation projects.

Culture & Benefits

• Work in an innovation-focused, customer-centric environment.
• Collaborate across country, MCO, global, and transversal teams.
• Use standardized frameworks and develop new operating models while maintaining business continuity.
• Equal-opportunity workplace with a focus on diversity, equity, and inclusion.