Customer Engagement Manager, Vaccines MYSG (Product/Brand Manager)

Location: Petaling Jaya, Malaysia

Company

hirify.global is a pharmaceutical company focused on developing better medications, outcomes, and science.

What you will do

• Lead country-level customer engagement strategy and execution for vaccines.
• Develop customer journey maps, omnichannel engagement blueprints, and detailed channel call plans.
• Track omnichannel KPIs and recommend improvements to engagement processes and systems.
• Use customer insights, competition information, and market trends to inform MCO and global strategies.
• Collaborate with the MCO Brand Lead, salesforce/KAMs, and cross-functional teams on go-to-market activities.
• Support digital transformation, Agile ways of working, and AI-enabled operating models.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or a related field, with 3–5 years of experience.
• Deep understanding of the pharmaceutical industry, regulatory environment, market dynamics, and customer engagement.
• Knowledge of healthcare professionals, key clients, end-to-end customer journeys, and customer touchpoints.
• Experience developing and implementing customer engagement or relationship management strategies that improve customer satisfaction and loyalty, preferably in healthcare or pharmaceuticals.
• Hands-on experience leading digital transformation projects using AI and data analytics to enhance customer engagement.
• Experience leading cross-functional teams and adapting strategies in a dynamic environment.
• Experience ensuring customer engagement activities comply with local regulations and ethical standards.
• Proficiency with digital engagement tools and platforms, AI applications for customer insights, and Agile methodologies.
• Fluent in the primary language or languages of the country or countries of operation, with strong communication skills.
• Ability to use insights and data, prioritize customer needs, foster a customer-centric culture, adapt to market changes, and collaborate across functions.
• Role-model PTW behaviours.

Nice to have

• Experience managing projects using Agile methodologies.
• Knowledge of Scrum, lean startup, nudge, and design thinking methodologies.

Culture & Benefits

• Permanent, full-time employment.
• Individual contributor role reporting to the Head of Operations, Malaysia & Singapore.
• Work with MCO, global, sales, KAM, and transversal teams in an Agile and innovation-oriented environment.
• Equal-opportunity workplace supporting diversity, equity, and inclusion.