Team Lead Deskside Support Representative/Director

Location: Los Angeles, California, United States; onsite

Duration: 1 year, with possible extension

Company

hirify.global is a US IT staffing company providing technical expertise, emerging technology skills, and contingent workforce solutions for client organizations.

What you will do

• Supervise support staff and help diagnose and resolve complex Microsoft operating system tickets.
• Provide deskside break/fix troubleshooting in a large corporate environment.
• Configure and install common business applications.
• Support Windows 7 and Windows 10 environments, including pilot deployments.
• Support macOS troubleshooting, imaging, and builds.
• Provide support for Apple, Android, and Microsoft phones and tablets, including Office 365, Outlook, and Exchange.

Requirements

• Experience leading or supervising deskside support activities.
• Strong experience troubleshooting Microsoft operating systems in a corporate environment.
• Experience supporting macOS, mobile devices, Microsoft Office products, Office 365, Outlook, and Exchange.
• Excellent verbal and written communication skills.
• Superior customer service skills.

Culture & Benefits

• Full-time onsite assignment in Los Angeles.
• Initial one-year engagement with a possible extension.
• Exposure to corporate endpoint, application, and mobility support across multiple platforms.