Analyst I, Global GBS (Payroll)

Location: Ahmedabad, India — Venus Stratum GCC; onsite

Company

hirify.global is the employing organization for this global GBS payroll operations role.

What you will do

• Support all phases of the payroll processing cycle while maintaining accurate, timely, and compliant payroll delivery.
• Process payroll tickets, manage queues, follow up on ageing requests, and escalate complex issues.
• Respond to employee payroll queries and collaborate with Payroll Leads, HR business partners, team members, and third-party vendors.
• Prepare weekly and monthly reports covering ticket volumes, resolution times, and operational metrics.
• Maintain issue records, process trackers, documentation, and audit support materials.
• Support customer satisfaction, continuous improvement, and adherence to the hirify.global Management System playbook.

Requirements

• Bachelor’s degree in any discipline; Human Resources or Business Administration is preferred.
• 2–4 years of experience in payroll operations, including payroll processing and ticket management.
• Experience with payroll software and HRIS platforms; Workday experience is advantageous.
• Understanding of payroll regulations, compliance requirements, payroll reconciliation, and unresolved items.
• Fluent English with excellent written and verbal communication skills is essential.
• Strong attention to detail, organization, prioritization, analytical thinking, and customer focus.

Nice to have

• Payroll certification, such as Certified Payroll Professional.
• Continuous improvement certification.
• Experience with Workday, Dayforce, or ServiceNow.

Culture & Benefits

• Full-time employment in the Ahmedabad Global Business Services Centre.
• Daily team huddles support coordination and workflow prioritization.
• Weekly collaboration with HR business partners focuses on ticket status, recurring queries, and process improvements.
• Operational standards follow the hirify.global Management System playbook.