Content Moderation Quality Operation Specialist - USDS

Location: San Jose, United States; fully in-person schedule up to 5 days a week

Salary: $73,467–$168,889 annually, with potential discretionary bonuses, incentives, and restricted stock units.

Company

hirify.global operates TikTok services in the United States with a focus on data privacy, cybersecurity, trust and safety, and protecting U.S. user data.

What you will do

• Support BPO onboarding and ensure vendors can deliver project requirements.
• Conduct quality checks of BPO agents working in enforcement, labeling, moderation, or service functions.
• Train BPO vendors and resolve operational issues and pain points.
• Track, analyze, and assess BPO performance against SLAs and project requirements.
• Develop and implement improvement plans covering human-error correction, process optimization, tooling upgrades, and policy optimization.
• Manage BPO vendor relationships, operations, headcount, productivity, and cost-effectiveness.

Requirements

• Bachelor’s degree or above.
• At least 1 year of experience in BPO operations and/or quality assurance.
• Experience in enforcement, labeling, moderation, or service functions, preferably in Internet, e-commerce, or O2O industries.
• In-depth understanding of BPO management, SOP and SLA development, productivity standards, quality metrics, and workforce planning.
• Familiarity with BPO processes, market trends, and best practices.
• Excellent report-writing and presentation skills.

Nice to have

• Experience working with global cross-functional teams.
• Strong business acumen and the ability to lead SLA improvement and vendor management.

Culture & Benefits

• Medical, dental, and vision insurance from day one.
• 401(k) savings plan with company match, paid parental leave, disability coverage, and life insurance.
• Wellbeing benefits, 10 paid holidays, 10 paid sick days, and 17 days of paid personal time.
• Work in a rapidly growing technology company focused on creativity, iteration, resilience, and measurable impact.
• Reasonable accommodations are available during recruitment for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other legally protected reasons.