1 месяц назад
Customer Success Manager (Cybersecurity)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager (Cybersecurity): Guiding enterprise customers through deployment, onboarding, adoption, and value realization for a cloud-native application security platform with an accent on technical relationships, DevSecOps, and cloud security. Focus on analyzing product telemetry, integrating security into CI/CD pipelines, delivering training, and quantifying customer outcomes.
Location: Braga, Portugal
Company
provides an AI-powered, cloud-native application security platform that helps enterprises secure software from code to cloud.
What you will do
- Guide enterprise customers through deployment, onboarding, operational best practices, and platform adoption.
- Act as the primary technical liaison and build relationships with technical and business stakeholders.
- Monitor customer health, usage, telemetry, milestones, and committed consumption levels.
- Design and execute mutual activity plans tied to customer value, outcomes, and ROI.
- Deliver onboarding, feature-update, and refresher training sessions.
- Share customer insights, successes, risks, and expansion opportunities with internal teams.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
- 3+ years of experience in Customer Success, Technical Account Management, or a similar client-facing software or cybersecurity role.
- Experience managing enterprise clients and complex technical relationships.
- Experience with AWS, Azure, or GCP, cloud-native security architectures, SSDLC, and DevSecOps.
- Hands-on knowledge of application security tools including SAST, DAST, SCA, and container security, plus CI/CD integrations.
- Ability to analyze usage data, work with visualization tools, use basic scripting, integrate REST APIs, and align products with compliance requirements.
Culture & Benefits
- Professional development and challenging career opportunities.
- Competitive compensation and benefits.
- Work-life balance and a supportive work environment.
- Additional perks throughout the year.
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