Product Solution Engineer

Location: Vodnjan, Croatia; hybrid work model with in-person collaboration, remote work, and flexible working hours.

Company

hirify.global provides a global full-stack cloud communication platform serving customer engagement and communication use cases.

What you will do

• Lead and support enterprise implementations of Humans, Inbox, Conversations, and AgentOS from solution architecture and configuration through testing and production go-live.
• Configure and troubleshoot agent workflows, routing models, queues, conversations, communication channels, integrations, and AgentOS capabilities.
• Work with APIs, webhooks, authentication models, event flows, CRM systems, and customer service integrations.
• Resolve cross-functional technical issues with Product Development and Engineering teams.
• Develop implementation methodologies, troubleshooting frameworks, documentation, and reusable delivery assets.
• Collaborate with Sales, Solution Engineering, Customer Services, and regional teams to provide product feedback and strengthen implementation capabilities.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• At least 3 years of experience in SaaS solution implementation, technical consulting, solution engineering, enterprise delivery, or a related customer-facing technical role.
• Hands-on experience with APIs, integrations, authentication, webhooks, event-driven architectures, and technical troubleshooting.
• Understanding of contact center solutions, digital customer engagement platforms, agent workflows, and related operational processes.
• Experience translating business and technical requirements into scalable implementation solutions for complex customer architectures.
• Excellent written and verbal communication skills in English.

Nice to have

• Experience with CCaaS platforms, customer service platforms, omnichannel communication solutions, CRM systems, or contact center integrations.
• Experience building implementation frameworks, enablement programs, technical documentation, or reusable delivery methodologies.
• Interest in customer engagement technologies, enterprise service operations, and emerging technology trends.

Culture & Benefits

• Flexible hybrid work model, remote work options, and flexible working hours.
• Compensation aligned with experience, industry, and market standards, with performance-driven bonuses and regular reviews.
• ESOP participation through employee stock options.
• Time off, special leave days, and well-being support.
• Career mobility, mentorship, onboarding, training, and professional development programs.
• Short- and long-term international mobility opportunities across global hubs.

Hiring process

• Applications are processed through hirify.global’s official Workday platform.