ServiceNow Developer (ITSM Module) At Client Site in Ottawa

Location: Onsite at a client site in Ottawa, Canada. Applicants must be Canadian citizens with 10 years of verifiable history on Canadian soil and must obtain Canadian government security clearance.

Salary: CAD 67,800–117,800 per year.

Company

hirify.global delivers mission-critical IT services across enterprise technology, including applications, analytics, security, cloud, IT outsourcing, and modern workplace solutions.

What you will do

• Gather business requirements and translate them into technical specifications for ServiceNow implementations.
• Design, develop, configure, test, deploy, and support ServiceNow ITSM, ITOM, and CSM solutions.
• Build workflows, forms, scripts, reports, dashboards, business rules, client scripts, UI policies, and other platform objects.
• Discover devices and applications, maintain CMDB data quality, and build service maps showing relationships between applications, infrastructure, and cloud services.
• Implement Event Management, observability, integrations, automated remediation, and data flows with enterprise systems.
• Support UAT, data migration, production deployments, incident and problem management, audits, and continuous process improvement.

Requirements

• At least 5 years of software development experience with strong ITSM and ITOM development skills.
• Canadian citizenship, 10 years of verifiable history on Canadian soil, and eligibility for Canadian government security clearance.
• Experience with ServiceNow administration, user and role management, ACLs, out-of-the-box applications, workflows, forms, and platform configuration.
• Strong understanding of Discovery, Service Mapping, Event Management, business process optimization, requirements analysis, and technical delivery.
• Excellent problem-solving, analytical, communication, presentation, and stakeholder collaboration skills.
• Ability to work independently and collaboratively, including peer programming and team-based troubleshooting.

Nice to have

• Experience with observability tools.
• ServiceNow Certified Implementation Specialist, Six Sigma, PMP, or related certifications.

Culture & Benefits

• People-first culture focused on learning, diversity, inclusion, ethics, and corporate citizenship.
• In-person collaboration with flexibility supporting wellbeing, productivity, and individual work styles.
• Health, dental, and vision insurance; wellness programs; life and disability insurance.
• Retirement savings plan, paid holidays, and paid time off.