Product Operations Manager (Customer Service Platform)

Location: San Jose, United States; fully in-person schedule up to 5 days a week

Salary: $88,000–$202,667 annually, with potential discretionary bonuses, incentives, and restricted stock units.

Company

hirify.global operates TikTok apps under a data privacy and cybersecurity program focused on protecting U.S. user data, national security, and the content ecosystem.

What you will do

• Understand customer service workflows and pain points to identify platform optimization opportunities.
• Prioritize requirements and collaborate with product and technical teams to implement platform improvements.
• Improve the customer service team’s user experience and operational efficiency.
• Track optimization initiatives and verify that delivered features achieve expected outcomes.
• Monitor platform usage and analyze customer service metrics such as response time and resolution rate.
• Coordinate resources across teams to deliver projects on schedule and achieve business objectives.

Requirements

• Bachelor’s degree and relevant experience in platform, product, customer service, or operations roles.
• Ability to quickly learn complex business processes and system capabilities.
• Excellent problem-solving skills and the ability to analyze issues independently and drive solutions through completion.
• Experience translating business needs between customer service and product or technical teams.

Culture & Benefits

• Medical, dental, and vision insurance from the first day.
• 401(k) savings plan with company match, paid parental leave, disability coverage, and life insurance.
• 10 paid holidays, 10 paid sick days, and 17 days of paid personal time.
• Inclusive workplace focused on curiosity, humility, resilience, continuous learning, and meaningful impact.
• Reasonable accommodations are available during recruitment for qualified candidates.