Customer Service & Support I (Networking)

Location: Kraków, Poland

Employment type: Contract

Company

Customer support contract role offered by hirify.global.

What you will do

• Master TAC, SSCD, and TS processes, tools, and best practices.
• Assist customers with service requests and interactions with TAC.
• Follow up on open service requests and RMAs for assigned cases.
• Track critical issues for top customers as directed by the Territory Escalation Manager.
• Achieve customer and partner support metrics, with a focus on customer satisfaction.
• Deliver technical support training sessions to customers and partners in the assigned country or region.

Requirements

• Basic understanding of, or strong interest in, networking products.
• Analytical and troubleshooting mindset with the ability to learn quickly.
• Good command of English and fluency in the supported area language: Italian, German, or Polish.
• Self-managed, self-motivated, and able to work without supervision.
• Strong communication, presentation, and customer-handling skills.
• Bachelor’s degree or equivalent and 1–2 years of related experience for new hires.

Nice to have

• Spanish or another European or Middle Eastern language, spoken and written.
• Experience with analytical and troubleshooting work.

Culture & Benefits

• Work independently and take leadership during critical customer situations.
• Maintain a professional and positive attitude under pressure.
• Contribute proactively to continuous improvement.