11 дней назад
Consultant, Technical Solutions (Payments)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Consultant, Technical Solutions (Payments): Providing third-line technical support for complex enterprise client issues and critical payment service incidents with an accent on escalation ownership, incident coordination, and client communication. Focus on troubleshooting APIs and distributed systems, using AI and observability tools, and driving systemic service improvements across global teams.
Location: Bogotá, Colombia; hybrid with at least 3 days in the office
Company
provides payment technology connecting consumers, merchants, financial institutions, and governments across more than 200 countries and territories.
What you will do
- Own complex enterprise client escalations from investigation through resolution.
- Provide proactive communication, technical consultations, service reviews, and solutions-oriented support.
- Lead and coordinate high-severity incidents, including stakeholder communications and recovery efforts.
- Partner with Product, Engineering, Operations, Sales, Account Management, and Support teams to resolve client-impacting issues.
- Use AI, automation, analytics, and monitoring signals to accelerate investigations and identify recurring risks.
- Contribute to knowledge sharing, process optimization, training, and long-term service improvements.
Requirements
- At least 5 years of relevant experience with a Bachelor's degree, or equivalent experience with an advanced degree or PhD.
- 6+ years of experience in technical support, production operations, Site Reliability Engineering, or related disciplines.
- Experience resolving complex technical issues, managing escalations, and coordinating incident response for highly available client-facing platforms.
- Strong knowledge of payments, eCommerce platforms, transaction processing, APIs, production support, cloud-native technologies, and observability.
- Hands-on experience troubleshooting REST APIs, integrations, and distributed systems, with tools such as Splunk or Grafana.
- Ability to work from the Bogotá office at least 3 days per week and support non-traditional schedules, including after-hours, weekends, and on-call coverage.
Culture & Benefits
- Client-first approach focused on ownership, accountability, and measurable outcomes.
- Global collaboration across regions and time zones to maintain service continuity.
- Use of AI and automation within security and governance requirements.
- Opportunities to improve operational performance, service quality, and client experience.
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