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1 месяц назад

Sales Support

35 000PHP
Формат работы
remote (только Philippines)
Тип работы
fulltime
Английский
b2
Страна
Philippines
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Sales Support (Sales Operations): Preparing accurate, high-volume quotes, quote revisions, orders, and order revisions while supporting customers and the sales team with an accent on SLA compliance, CRM accuracy, and detailed administrative processing. Focus on managing complex multi-line quotations, handling urgent requests within tight deadlines, and coordinating customer and internal account needs during New Zealand-based shifts.

Location: Remote from Metro Manila, Philippines

Salary: PHP 35,000 per month

Company

hirify.global is hiring for a Sales Support function focused on customer fulfilment and sales operations.

What you will do

  • Prepare accurate quotes and quote revisions within SLA requirements, including urgent requests and requests with complex, high-volume line items.
  • Prepare orders and order revisions accurately within required timeframes, completing standard requests within 48 hours of receiving complete information.
  • Answer customer calls when account managers and customer experience coordinators are unavailable, provide assistance, and route enquiries when needed.
  • Record all customer contact in the CRM and support the sales team with request updates, prioritisation, and corrections.
  • Clarify incomplete or potentially incorrect requests with the sales team and assist with wider business projects and operational objectives.

Requirements

  • At least 3 years of Sales Support experience.
  • Experience preparing complex, high-volume quotations with multiple line items.
  • Customer service experience via phone and email.
  • Excellent attention to detail, organisation, prioritisation, and ability to maintain focus for extended periods.
  • Good verbal and written communication skills, with the ability to work courteously with different types of people and enforce procedures when required.
  • High confidence with administrative software such as Outlook and Excel, willingness to learn other software, and a basic understanding of ERP systems.

Culture & Benefits

  • Remote work arrangement based in Metro Manila, Philippines.
  • Early and mid-shift schedules aligned with New Zealand business hours.
  • Early shift: 8:00 AM–5:00 PM NZ time or 4:00 AM–1:00 PM Philippine time, shifting one hour earlier during daylight savings.
  • Mid shift: 10:00 AM–7:00 PM NZ time or 6:00 AM–3:00 PM Philippine time, shifting one hour earlier during daylight savings.
  • Focused work requiring accuracy, reliable delivery, and management of multiple priorities.

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Sales jobs