Director - Customer Success (SaaS)

Location: Seattle, Washington, United States

Salary: $160,000–$200,000 USD per year

Company

hirify.global provides an all-in-one cloud-based software platform for salons, spas, medspas, and fitness studios, supporting bookings, POS, CRM, employee management, inventory, and marketing.

What you will do

• Build strategic relationships with customers, CxOs, and key stakeholders to drive product adoption and measurable business outcomes.
• Develop deep expertise in the hirify.global platform and guide customers on features, best practices, and long-term growth strategies.
• Analyze customer challenges and independently design solutions that improve the customer experience and business results.
• Use customer data and insights to guide retention strategies and identify expansion opportunities.
• Lead executive-level conversations, influence stakeholders, and manage renewals strategically.
• Collaborate with sales, marketing, product, and support teams to improve the customer journey and product experience.

Requirements

• Strong ability to understand and use complex technology products, with a proactive approach to learning.
• Excellent analytical, critical-thinking, problem-solving, organizational, prioritization, and communication skills.
• Confidence and credibility in executive discussions, with the ability to influence stakeholders and drive change.
• Strong interpersonal skills, active listening, customer empathy, and a customer-first mindset.
• Proven ability to collaborate across sales, marketing, and product teams and align stakeholders toward common goals.

Nice to have

• Experience in SaaS, technology, or customer-facing roles.
• Background in the wellness, beauty, or fitness industries.
• Proficiency with CRM tools and data analytics platforms.

Culture & Benefits

• High-growth company focused on transforming the beauty and wellness industry.
• Collaborative environment with opportunities to work alongside industry leaders.
• Professional growth, learning, and career advancement opportunities.