Associate Service Desk Analyst (Radiology)

Location: Fully remote, based in the United States; 24/7 operations with third-shift and weekend flexibility required.

Salary: $18.00 per hour, plus a 6% pay differential for third shifts and weekends; holiday shifts may be required.

Company

hirify.global develops healthcare technology that helps providers deliver better patient care.

What you will do

• Monitor active communication queues and deliver urgent messages about critical radiology findings.
• Contact ordering physicians, on-call providers, clinics, and hospitals according to established protocols.
• Confirm and document provider acknowledgment of communicated findings.
• Maintain precise, real-time records of communication attempts, outcomes, and acknowledgments.
• Escalate unresolved communications to supervisors for immediate attention.
• Ensure all activities comply with HIPAA and organizational policies.

Requirements

• 0–1 year of similar support experience.
• Ability to work in a fast-paced environment and manage high call volumes.
• Strong computer, documentation, and multitasking skills.
• Excellent verbal and written communication skills for professional interaction with healthcare providers.
• High school diploma or equivalent preferred.
• Availability for 24/7 operations, including third shifts, weekends, and possible holiday shifts.

Nice to have

• Experience in healthcare customer service, medical call centers, healthcare operations, patient access, or clinical communications.
• Experience with ITSM tools such as ServiceNow or Salesforce.
• Experience with automated call distributors such as Cisco or Genesys.
• Microsoft Office experience.

Culture & Benefits

• Fully remote work within the United States.
• No travel is required.
• Competitive compensation and benefits package.
• Fast-paced environment focused on innovation, excellence, and patient care.