Client Success Manager, South Africa

Location: South Africa — Cape Town or Johannesburg

Company

hirify.global provides a data and insights platform that helps enterprise clients use customer analytics, decisioning, CRM, and customer data capabilities to drive commercial outcomes.

What you will do

• Develop and execute customer success strategies for the South African market across onboarding, adoption, value delivery, renewals, and account expansion.
• Manage client relationships as the primary day-to-day contact and build connections across business, marketing, technology, and data stakeholders.
• Design onboarding and enablement programs in collaboration with technical delivery and program delivery teams.
• Translate client goals into actionable use cases and coordinate with Data Strategy, Data Science, and Program Management teams to deliver measurable outcomes.
• Support business reviews, client presentations, sales discovery workshops, proposals, account plans, and expansion opportunities.
• Gather customer feedback, promote product features, resolve client needs, and foster a client community in South Africa.

Requirements

• 10+ years of experience in a client-facing role involving customer analytics, digital marketing, decisioning, CRM, or CDP platforms.
• Experience translating business goals into commercial campaigns that drive acquisition, growth, engagement, and churn reduction with measurable outcomes.
• Experience working with large B2C clients; financial services, telecommunications, or retail/e-commerce experience is preferred.
• Strong analytical thinking and proficiency with Excel and/or business intelligence tools.
• Excellent verbal and written communication skills, including the ability to create and present client-ready content.
• Ability to navigate both business and technical conversations and collaborate effectively across functions.

Nice to have

• 3–5+ years of experience with artificial intelligence applications.
• Experience with onboarding workflows, data ingestion, or platform enablement.
• Experience with SaaS or data and insights platforms.
• Familiarity with mobile application ecosystems.

Culture & Benefits

• Client-first approach focused on long-term advocacy and measurable customer value.
• Cross-functional collaboration across client engagement, data, technical delivery, program delivery, sales, marketing, and technology.
• Opportunity to contribute to regional team development and capability building across sales, marketing, and technical roles.
• Work in a fast-paced environment emphasizing curiosity, adaptability, resilience, creativity, and proactive problem-solving.