1 месяц назад
Incident Management, Lead (Payments)
125 000 - 155 000CAD
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Incident Management, Lead (Payments): Leading major incident response and continuously improving incident management across digital payment products and platforms with an accent on incident command, stakeholder communications, compliance, and operational reporting. Focus on coordinating technical resolution teams, managing executive and customer updates, conducting post-incident reviews, and strengthening processes for a complex 24/7 environment.
Location: Toronto, Canada; flexible hybrid work model
Salary: CAD 125,000–155,000 per year, plus eligibility for a short-term incentive plan.
Company
connects Canadians through secure digital payments, identity verification, and fraud protection, supporting millions of transactions across Canada.
What you will do
- Lead rapid response and recovery for major incidents across products and platforms.
- Coordinate incident managers, technical subject-matter experts, communications teams, and resolution bridges.
- Direct technical resolver teams, review emergency changes, and ensure compliance with approved processes and best practices.
- Lead internal, external, executive, and customer-facing incident communications.
- Improve incident processes, reporting, documentation, metrics, and compliance in collaboration with stakeholders.
- Conduct post-incident reviews, implement improvements, and mentor incident management team members.
Requirements
- Proven success as a senior incident management lead and recognized expertise in incident management.
- Strong lateral leadership, decision-making, stakeholder management, and problem-solving skills under pressure.
- Excellent verbal and written communication skills, including the ability to translate complex technical situations for business stakeholders.
- Experience developing, changing, or transforming Incident Management processes.
- Working knowledge of ITIL, ITSM, financial services, payments, and emergency management protocols.
- Eligibility to work for Corp. in Canada in a full-time capacity, with readiness to support a 24/7 complex environment.
Culture & Benefits
- Flexible hybrid work model supporting work-life balance.
- Generous vacation and wellness days.
- Employer-paid benefits and an employer-funded RRSP program.
- Confidential 24/7 employee and family assistance program.
- Pregnancy and parental leave top-up, plus charitable donation matching.
- Inclusive, purpose-driven environment focused on digital finance and innovation in Canada.
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