Incident Management, Lead (Bilingual)

Location: Toronto, Canada. Flexible hybrid work model; eligibility to work for hirify.global Corp. in Canada in a full-time capacity is required.

Salary: CAD 125,000–155,000 annually, plus eligibility for a short-term incentive plan.

Company

hirify.global operates Canada’s digital payments, identity verification, and fraud protection infrastructure, connecting banks, businesses, government, and individuals.

What you will do

• Lead rapid response and recovery for major incidents across hirify.global products and platforms.
• Coordinate incident managers, technical subject-matter experts, communications teams, and incident bridges.
• Direct technical resolver teams, review emergency changes, and ensure compliance with approved processes.
• Drive accurate internal, executive, participant, and external incident communications.
• Improve incident management processes, documentation, reporting, compliance, and performance metrics.
• Conduct post-incident reviews, mentor team members, and implement improvements with Problem, Operations, Technology, Product, and Risk teams.

Requirements

• Fluent written and spoken English and French are required.
• Senior-level expertise leading incident management in a complex 24/7 environment.
• Strong lateral leadership, decision-making, stakeholder management, and communication skills.
• Proven experience developing, changing, or transforming Incident Management processes.
• Strong knowledge of ITIL, ITSM, financial services, payments, and emergency management protocols.
• Must be eligible to work for hirify.global Corp. in Canada full-time. Background and employment-related checks are required.

Culture & Benefits

• Flexible hybrid work model focused on work-life balance.
• Generous vacation and wellness days.
• Employer-paid benefits coverage and a 24/7 employee and family assistance program.
• Employer-funded RRSP program.
• Pregnancy and parental leave top-up.
• Charitable donation matching and an inclusive, purpose-driven work environment.