Technical Account Manager Specialist — Strategic Accounts (LATAM & Africa) (Payments)

Location: Curitiba or São Paulo, Brazil

Company

hirify.global is a fintech payments platform connecting global digital businesses with consumers across 21 growth markets.

What you will do

• Own the end-to-end technical performance of a portfolio of strategic merchant accounts across Latin America and Africa, including approval rates, chargebacks, refunds, payouts, latency, and share of wallet.
• Investigate payment-performance changes and identify root causes involving issuer behavior, decline-code mapping, 3DS, retry logic, acquirer routing, and network tokenization.
• Use SQL and data-analysis tools to analyze large payment datasets and deliver actionable recommendations.
• Collaborate with Product and Engineering on payment-flow A/B tests and lead technical workstreams for new-market, payment-method, and integration launches.
• Partner with Risk on chargeback reduction, coordinate incident response, and prepare post-incident analyses.
• Lead technical discussions with merchant engineering and leadership teams, identify expansion opportunities, and mentor Analyst and Junior TAMs.

Requirements

• Strong experience in technical account management, solutions engineering, payments operations, or another client-facing technical role.
• Good working knowledge of SQL and the ability to query and analyze large datasets independently.
• Working knowledge of authorization flows, acquiring, issuing, 3DS, tokenization, chargebacks, settlement, REST APIs, and webhooks.
• Fluency in English and Portuguese is required for communication with global stakeholders.
• Ability to translate technical topics into business implications and recommendations for technical, commercial, VP, and C-level audiences.
• Experience using AI tools for data investigation and documentation, with the judgment to validate their outputs.

Nice to have

• Python experience for data analysis, including pandas or equivalent libraries.
• Professional proficiency in Spanish.
• Experience with global merchants in streaming, marketplaces, gaming, travel, SaaS, or subscription industries.
• Knowledge of card-network programs, local payment methods, BI, and observability tools such as Tableau, Looker, OpenSearch, or Datadog.
• Experience mentoring others or leading initiatives without formal authority.

Culture & Benefits

• Annual performance bonus based on company results.
• Monthly meal allowance and financial assistance for undergraduate, graduate, and MBA programs.
• Dedicated budget for courses, certifications, and workshops, plus language classes.
• Medical and dental plans with dependent support and wellness programs.
• Semi-flexible hours, an additional birthday day off, and a year-end break.