Starlink Customer Success Manager (Transit)

Location: Redmond, Washington, United States; travel to customer sites as needed and availability for early mornings, evenings, and weekends when required by customer time zones or critical site milestones.

Company

SpaceX develops space technologies and Starlink delivers high-speed, low-latency satellite internet worldwide.

What you will do

• Own assigned Starlink Transit enterprise accounts and sites from contract signature through onboarding, activation, billing, day-to-day management, and long-term growth.
• Track shipments, licensing, installations, activations, payments, account health, risks, and revenue targets.
• Coordinate hardware, licensing, installation partners, and internal teams to bring customer sites live and into billing.
• Build account plans, identify expansions and additional sites or capacity, and forecast retention and revenue.
• Run leadership business reviews and communicate clear expectations with customers and partners.
• Work with engineering, support, finance, operations, and market access to reduce errors and improve Transit operations at scale.

Requirements

• Bachelor’s degree in engineering, business, or a related field, or a high school diploma/equivalency certificate with 6+ years of relevant professional experience.
• 5+ years owning a defined book of business with accountability for customer health and revenue.
• 5+ years supporting customers on a technical product or service.
• Experience with multi-site or project-based customer work, complex deployments, or infrastructure delivery.
• Strong written and verbal communication skills for working with executives, operators, and finance teams.
• Must satisfy U.S. ITAR eligibility requirements: U.S. citizenship or nationality, U.S. lawful permanent residence, refugee or asylee status, or eligibility to obtain required authorizations.

Nice to have

• Experience in telecommunications, satellite, networking, or infrastructure for enterprise, telecom, or government customers.
• Experience growing revenue through account expansion, additional sites, or new product use cases.
• Experience managing multiple complex workstreams on tight timelines.
• Experience with licensing, import processes, or multi-country deployments.

Culture & Benefits

• Individual contributor role with ownership of customer relationships, revenue, activation, and account health.
• Work in an environment where processes and operating models are being shaped for Transit at scale.
• Customer-facing schedule may include early mornings, evenings, and weekends for time zones and critical site milestones.
• Regular collaboration across engineering, support, finance, operations, and market access.