Customer Support Associate (Maternity Leave Cover) (AI SaaS)

Location: London, England, United Kingdom

Salary: £35,000–£40,000 per year

Company

hirify.global develops AI-driven SaaS technology for creative analytics, helping global brands make data-driven marketing decisions.

What you will do

• Resolve product questions and provide responsive technical support through email and chat.
• Become a subject-matter expert and owner of the platform and support tools.
• Triage and escalate bugs, technical issues, and high-priority client concerns.
• Share client feedback with Product Ops, Engineering, and Client Success to inform product improvements.
• Contribute to support documentation, process improvements, and the development of Agentic AI workflows.
• Identify opportunities to improve client experience and user education through operational insights.

Requirements

• 1–3 years of experience in customer support or technical support within a SaaS or technology-driven environment.
• Experience supporting enterprise customers or working with high-volume support queues.
• Strong written and verbal communication, problem-solving skills, intellectual curiosity, initiative, and accountability.
• Ability to navigate ambiguity, ask effective questions, and communicate complex issues clearly.
• Familiarity with support and ticketing systems such as Zendesk, Intercom, or JIRA.
• Visa sponsorship is not available.

Nice to have

• Experience working at a Series A or Series B startup.

Culture & Benefits

• Private medical insurance and a UK health cash plan.
• Generous time off and bank holidays.
• Education budget for individual or team learning.
• Calm and Headspace subscriptions, plus monthly professional coaching.
• Competitive salary and commission plan including stock options.
• Parenting leave, workplace pension, and a tax-efficient Salary Sacrifice arrangement.