On-ste Enterprise Program Coordinator

Location: Japan — remote role with onsite integration into customer teams as required

Company

hirify.global provides scientific and technical solutions and customer programs requiring coordinated operational support.

What you will do

• Act as the primary operational liaison between hirify.global and key customers.
• Coordinate scheduled and reactive services to meet customer requirements.
• Route customer inquiries to the appropriate internal and external teams and ensure timely resolution.
• Collaborate with cross-functional partners to identify challenges, develop solutions, and implement best practices.
• Support program and project delivery while maintaining operational excellence and customer satisfaction.
• Integrate with customer teams onsite, execute duties defined in program agreements, and drive continuous improvement.

Requirements

• 1–2 years of experience in a similar role supporting programs or projects in technical or customer-focused environments.
• Degree in a scientific or technical field preferred; equivalent experience is valued.
• Strong customer service, organizational, communication, and interpersonal skills.
• Ability to manage complex schedules and multiple priorities.
• Experience handling technical service requests, purchase orders, and invoices.
• Proficiency in Microsoft Office and an adaptable, solution-oriented approach.

Nice to have

• Experience in laboratory or technical settings.
• Experience with SAP.

Culture & Benefits

• Full-time weekly schedule with a day shift.
• Approximately 10% travel required.
• Opportunity to work with customers, internal teams, and external partners on customized programs.
• Compensation and benefits vary according to role, level, and work location.