Customer Service Specialist

Location: Remote

Company

hirify.global operates a platform that connects customers and businesses with professional services.

What you will do

• Respond to customer inquiries through email, social media, phone, Amazon, Walmart, and other e-commerce platforms.
• Coordinate product replacements, order tracking, issue resolution, and escalated customer concerns.
• Maintain FAQs, troubleshooting guides, support documentation, and e-commerce content.
• Implement AI tools and collaborate on automation initiatives for response handling, order updates, and inquiry categorization.
• Generate reports on response times, customer satisfaction, resolution rates, and recurring inquiry trends.
• Collaborate with logistics, marketing, and e-commerce teams, and support onboarding and training for new team members.

Requirements

• Experience handling customer inquiries and resolving issues across multiple communication channels.
• Knowledge of e-commerce customer support, including Amazon, Walmart, order tracking, and product-related concerns.
• Ability to manage escalations, track unresolved issues, and coordinate with internal teams.
• Ability to maintain support documentation and identify opportunities for process improvement.
• Ability to analyze customer feedback and service performance metrics.

Culture & Benefits

• Remote work environment.
• Opportunity to use AI tools and automation to improve customer service operations.
• Cross-functional collaboration with logistics, marketing, and e-commerce teams.