Technical Delivery Manager (AI)

Location: Milan, Italy; on-site

Company

Legora provides an AI-native workspace that helps legal professionals analyse documents and manage end-to-end legal workflows.

What you will do

• Lead integration projects from kickoff through go-live, including documentation, test plans, and rollout execution.
• Act as the primary technical contact during implementation, early adoption, and the post-rollout period.
• Configure and support customer environments, including SSO, authentication, DMS integrations, and API-based connections.
• Provide technical support to enterprise clients by troubleshooting advanced issues and monitoring deployments.
• Coordinate with Sales, Engineering, and Customer Success to align requirements and deliver smooth rollouts.
• Train customer teams on configuration, workflows, and best practices, and share delivery insights with Product and Engineering.

Requirements

• Experience in technical delivery, implementation, or a similar customer-facing technical role.
• Hands-on experience with SSO, authentication protocols, enterprise integrations, DMS platforms, and APIs.
• Strong project management skills and a structured approach to managing multiple parallel projects.
• Ability to explain technical concepts clearly to non-technical audiences.
• Strong communication skills and the ability to build trusted customer and internal relationships.
• Comfort working autonomously in a fast-paced, high-growth environment.

Nice to have

• French language proficiency.

Culture & Benefits

• Work in an AI-native legal technology environment used by more than 1,000 customers across 50+ countries.
• Collaborate with teams across Europe, North America, and APAC.
• Operate in a culture focused on ownership, high standards, direct feedback, and shared growth.
• Contribute to a high-performance, inclusive, and equal-opportunity workplace.