Supervisor - Mayo Clinic Customer Assistance - Remote

Location: 100% remote; employee must live within the United States. Monday–Friday, 8:00 AM–5:00 PM; weekend work as business needs dictate.

Salary: $80,184–$112,257.60 per year.

Company

hirify.global is a major healthcare provider focused on patient care, digital health services, and clinical operations.

What you will do

• Lead and provide administrative, supervisory, and technical oversight for the hirify.global Customer Assistance work unit.
• Deliver advanced support for vendor-provided and custom-developed applications, including analysis, configuration, testing, training, and implementation.
• Resolve, communicate, and escalate complex service issues affecting patients, practices, and internal customers.
• Manage call center operations, staffing, scheduling, expenses, productivity metrics, and performance management.
• Develop procedures and process improvements to address customer service concerns and staff needs.
• Collaborate with clinical, technical, operational, and Center for Digital Health partners to improve digital health operations.

Requirements

• Two-year degree plus 4 years of experience, or high school diploma/GED plus 6 years of experience, preferably in user support, help desk, or customer service.
• Advanced knowledge of at least one clinical application and technical understanding beyond end-user skills.
• Experience with hardware and software troubleshooting, exceptional problem-solving, and effective decision-making.
• Understanding of physician practice operations and patient flow in a large healthcare institution.
• Ability to facilitate collaboration, resolve difficult issues, and build group consensus.
• Visa sponsorship and visa transfers are not available; the position does not participate in the F-1 STEM OPT extension program.

Culture & Benefits

• Full-time, benefits-eligible employment with an 80-hour pay period.
• Medical, dental, and vision plan options.
• Health Savings Account and Flexible Spending Account options for eligible expenses.
• Competitive retirement package.
• Continuing education and career advancement opportunities.