Technical Customer Support, Support Sr. (Printing Specialist)

Location: Mexico Repair Center

Company

A technology company developing smart solutions for customers and partners across supply chains, hospitals, and retail environments.

What you will do

• Diagnose, troubleshoot, and repair print engines, label printers, and mobile printing units.
• Configure devices, test sensors, adjust printheads, and ensure barcode and RFID readability.
• Use Zebra Setup Utilities and ZebraDesigner for device configuration and custom label design.
• Resolve complex escalated issues through telephone, email, and chat support while explaining technical concepts clearly.
• Mentor less experienced support agents and improve support processes, diagnostic tools, and platforms.
• Analyze support-center data, prepare efficiency reports, and maintain relationships with vendors and internal technical teams.

Requirements

• Bachelor’s degree or equivalent vocational qualification or experience in a related technical field.
• 4–5 years of technical support experience, particularly with hardware maintenance.
• Experience with printing devices, RFID, and mobile technology is highly relevant.
• Intermediate to advanced proficiency in Microsoft Word, Excel, and Outlook.
• Strong professional communication, customer service, problem-solving, delegation, and follow-up skills.

Culture & Benefits

• Collaborative environment focused on technical expertise, learning, and career growth.
• Flexible team arrangements and adaptable working hours.
• Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day.
• Emphasis on work-life balance, wellbeing, teamwork, and continuous improvement.