Internal IT Support Specialist - Junior+

Location: Mexico; hybrid work with the option to work remotely or from an office

Company

hirify.global is a fintech company building financial products and supporting employees through internal technology services.

What you will do

• Resolve daily tickets in Jira Service Management and provide support through the Service Desk and Slack.
• Onboard and offboard employees, including account creation and deactivation, equipment handling, workstation setup, and access provisioning.
• Manage access to Active Directory, Google Workspace, Microsoft 365, VPN, Atlassian, Miro, Zoom, and other corporate systems.
• Diagnose hardware and software issues and monitor the condition of equipment and office hubs.
• Maintain the knowledge base, document standard procedures, and participate in support projects and process improvements.
• Provide proactive communication and a consistently high level of service to employees.

Requirements

• 2+ years of experience in IT Support or Service Desk roles.
• Understanding of Incident, Request, and Access Management principles.
• Experience diagnosing and troubleshooting hardware and software issues.
• Experience with ticketing systems such as Jira Service Management, Zendesk, or Freshservice.
• Proficiency in Microsoft 365, with some experience administering Microsoft cloud services, plus experience with Active Directory and Google Workspace.
• Experience with MDM systems such as Intune, JAMF, or Apple Business Manager; B2 or higher English is required.

Nice to have

• Experience working in an international distributed team.
• Basic ITIL knowledge and participation in support process automation projects.
• Experience with VPN, SaaS management, security platforms, and role-based access control.
• Awareness of corporate security standards.

Culture & Benefits

• Innovative, collaborative environment with open and transparent feedback.
• Relocation support to Mexico, including assistance for the employee and family.
• Healthcare coverage and flexible work from an office or remotely.
• Education budget for language lessons, professional training, and certifications.
• Wellness budget covering mental health and fitness activities.
• 20 days of annual leave and paid sick leave.