Sr. Client Service Representative_Account/Billing Team (Finance)

Location: Tokyo, Japan

Company

hirify.global is a global financial services firm providing investor services, capital partnerships, specialist expertise, and technology solutions.

What you will do

• Manage day-to-day servicing for Japanese trust banks and asset managers across global custody functions.
• Open, close, and maintain custody accounts based on client instructions.
• Coordinate globally to open new markets and ensure trade readiness.
• Manage client invoicing and fee receivables.
• Set up systems for client onboarding and invoicing, handle ad hoc requests, and improve operational workflows.
• Potentially oversee direct reports, provide coaching, and support hiring and onboarding.

Requirements

• More than 5 years of experience in client onboarding, invoicing, or client service within custody, trust banks, or middle/back-office functions in asset management or brokerage.
• Strong communication skills and experience in client-facing roles.
• Experience using business intelligence tools and a strong interest in optimizing operational efficiency.
• Native-level Japanese and business-level English proficiency.

Nice to have

• Experience training or supporting colleagues.

Culture & Benefits

• Partnership-oriented approach to client and employee relationships.
• Collaborative environment focused on collective problem-solving and idea sharing.
• Mentoring and guidance from experienced leaders.
• Opportunities to contribute beyond the scope of the daily role.
• Focus on long-term investment in relationships, technology, products, and employee development.