Product Specialist - Technical Writter

Location: Rotterdam, Netherlands; hybrid work with up to 2 days per week from home depending on team needs

Company

hirify.global develops technology and communication solutions for airports, airlines, borders, and the global air travel industry.

What you will do

• Develop and maintain installation guides, maintenance manuals, technical specifications, service bulletins, FAQs, and knowledge-base content.
• Create procedures for installation, troubleshooting, component replacement, upgrades, repairs, and product retrofits.
• Produce technical diagrams, illustrations, annotated photographs, presentations, and instructional videos.
• Gather and verify information from engineering designs, component data, bills of materials, prototypes, test units, and subject-matter experts.
• Validate procedures hands-on using prototypes or production-representative units to ensure instructions are safe, complete, and usable.
• Manage document reviews, approvals, revisions, publication, version control, traceability, and updates linked to product changes or feedback.

Requirements

• Experience in technical writing, engineering documentation, service documentation, or product training.
• Ability to explain complex engineering or product information in clear, structured content.
• Understanding of hardware, mechanical, electrical, or electromechanical products, assemblies, interfaces, and service procedures.
• Experience with engineering drawings, component data, bills of materials, prototypes, technical specifications, and subject-matter experts.
• Bachelor’s degree or equivalent in technical communication, engineering, industrial design, multimedia, or a related field.
• Excellent written and spoken English required.

Nice to have

• Professional certification in technical communication, instructional design, product training, or multimedia production.
• Experience with regulated products, certification documentation, accessibility, safety, or compliance documentation.
• Additional languages.

Culture & Benefits

• Work from home up to 2 days per week, depending on team needs.
• Flexibility to adjust the workday to personal plans.
• Flex-Location benefit allowing up to 30 days per year working from any location in the world.
• Employee Assistance Program and wellbeing support through Champion Health.
• Access to professional development platforms and programs, including LinkedIn Learning, Pluralsight, and other specialized learning providers.
• Competitive benefits aligned with the local market and employment status.