Infrastructure Core Services Process Manager

Location: Hybrid position based in Tallinn or Tartu, Estonia

Company

hirify.global is a global gaming technology company providing software, services, content, and platform technology for regulated and regulating markets.

What you will do

• Develop and maintain the Infrastructure Core services catalog, documentation standards, and operational governance documentation.
• Analyze, design, and improve operational processes across infrastructure teams.
• Identify process gaps, risks, dependencies, and improvement opportunities, and drive corrective actions through completion.
• Establish service ownership, accountability, lifecycle management, reporting, and tracking mechanisms.
• Collaborate with infrastructure managers, technical leads, engineers, architects, and stakeholders across the organization.
• Support audit, compliance, and governance initiatives through effective processes, controls, and documentation.

Requirements

• Professional experience in process management, service management, IT operations, infrastructure governance, business analysis, or a similar role.
• Solid understanding of infrastructure domains such as networks, systems, cloud, platforms, databases, monitoring, or security services.
• Ability to structure, document, and improve complex technical or operational processes.
• Strong communication, stakeholder management, analytical, and risk-assessment skills.
• Hands-on experience with Jira, Confluence, ServiceNow, CMDB, Monday.com, or similar collaboration and service management platforms.
• Ability to manage multiple initiatives while maintaining clarity, structure, and alignment.

Nice to have

• Experience with ITSM processes such as Incident, Problem, or Change Management.
• Experience defining service catalogs, RACI/RASCI ownership models, governance frameworks, or operating models.
• Understanding of cloud, networking, security, or platform services.
• ITIL, Lean, Six Sigma, or similar certifications.

Culture & Benefits

• Hybrid working style and a modern office environment.
• Collaborative work across technical and operational teams.
• Culture focused on ownership, accountability, continuous improvement, and operational excellence.
• Professional growth opportunities within a global technology organization.
• Opportunity to shape a newly established Infrastructure Core Process & Project Management function.

Hiring process

• The role reports to the Infrastructure Operation Manager and involves close collaboration with infrastructure managers, tech leads, and architects.