Product Investigator (AI Medtech)

Location: Office-based in Austin, Texas, United States

Salary: $60,000–$74,780 yearly base compensation

Company

hirify.global is a publicly traded medical technology company developing AI-driven, non-invasive solutions for diagnosing and managing coronary artery disease.

What you will do

• Investigate product accuracy concerns by comparing product features and results with Cardiac CTA images.
• Review questions and allegations to identify root causes, including potential process, product, and user deficiencies.
• Prepare detailed written reports with supporting cardiac imaging for clinical review.
• Support Customer Success and Post-Market Quality teams with customer communications and documentation.
• Work with Process, Quality, Technology, Training, and Engineering teams to recommend corrective actions.
• Define and execute projects that improve investigation efficiency, quality, and product accuracy.

Requirements

• Minimum four years of experience interpreting an imaging modality, preferably Cardiac CTA.
• Expertise in Cardiac CTA navigation and interpretation is mandatory.
• Bachelor’s degree in biomedical, industrial, mechanical engineering, another technical field, or equivalent related experience.
• Experience applying critical thinking and root cause analysis techniques.
• Strong written and verbal communication, documentation, problem-solving, process development, and task management skills.
• Experience with Salesforce, quality management systems, Google Suite, DICOM viewers, PowerPoint, and Excel.

Nice to have

• Experience communicating with physicians, hospital staff, and medical device sales teams.
• Understanding of FDA regulations, including 21 CFR 820.198, 21 CFR 803, and 21 CFR 806.
• Root cause analysis experience in the medical device industry.

Culture & Benefits

• Work in a cross-functional product investigation team supporting customer communication and regulatory compliance.
• Contribute to improving product accuracy and reducing complaint rates.
• Work in an environment committed to inclusion, respect, and equal employment opportunity.
• Support products used by more than 500,000 patients worldwide.