Manager - Credit & Repayment Operations (Fintech)

Location: Lusaka, Zambia; on-site

Company

hirify.global is an agri-fintech platform using artificial intelligence and automated operations to provide financing, farm products, digital advice, and risk management solutions to small-scale farmers across Africa.

What you will do

• Execute repayment and collections strategies in collaboration with Credit Leadership.
• Lead repayment operations across field teams, call centers, and repayment associates.
• Improve repayment rates, operational efficiency, cost-effectiveness, and customer experience.
• Coordinate with Credit Operations, Commercial, Product, Analytics, and Fraud teams.
• Build quality assurance, coaching, compliance, and performance-management processes.
• Improve repayment systems through digital tools, automation, and field innovations.

Requirements

• Bachelor’s degree, preferably in Business, Finance, Economics, or a related field.
• 5–8 years of experience in repayment operations, collections, or a related field.
• Experience leading, motivating, recruiting, onboarding, and developing high-performing teams.
• Ability to define, execute, and adapt repayment strategies aligned with business goals.
• Strong analytical, communication, budgeting, cost-management, compliance, and risk-management skills.
• Customer-centric, proactive, resourceful, and comfortable balancing strategy with hands-on execution in a field-driven environment.

Nice to have

• SQL knowledge.

Culture & Benefits

• Collaborative environment with ambitious teams focused on customer impact.
• Autonomy, honesty, transparency, respect, and shared ownership.
• Dynamic setting that supports talent development, collaboration, and growth.
• Competitive compensation and benefits package with challenging projects.
• Inclusive and supportive workplace that encourages female candidates to apply.