Head of Fraud Analytics & Operations (Fintech)

Location: Jakarta, Indonesia

Company

hirify.global operates in fintech and digital financial services.

What you will do

• Own the fraud risk management strategy, framework, roadmap, governance structure, and operating model across products, channels, and the end-user lifecycle.
• Lead the Fraud Analytics and Fraud Operations teams, aligning prevention, detection, investigation, remediation, monitoring, and reporting.
• Provide strategic direction on fraud rules, monitoring parameters, analytical models, investigation approaches, operational controls, and mitigation initiatives.
• Oversee fraud incident management, including root cause analysis, impact assessment, corrective actions, and preventive measures.
• Review fraud losses, detection rates, approval impact, false positives, operational capacity, customer friction, and investigation quality.
• Build leadership capability, improve fraud governance and controls, and promote anti-fraud ownership across cross-functional teams.

Requirements

• At least 10 years of experience in fraud risk and credit risk within fintech, digital lending, digital banking, or e-commerce.
• At least 3–5 years of experience managing fraud or risk teams, preferably across analytics and operations.
• Experience with identity fraud, account takeover, transaction fraud, merchant fraud, collusion, abuse patterns, and social engineering-related fraud.
• Understanding of fraud analytics, fraud rules, risk segmentation, dashboards, early warning indicators, detection models, investigation workflows, case management, escalation, and quality assurance.
• Strong stakeholder management, leadership, coaching, judgment, structured thinking, and attention to detail.
• Conversational English is required.

Culture & Benefits

• Full-time employment.
• Cross-functional collaboration with Risk, Product, Data Science, Engineering, Information Security, Compliance, Operations, and Business teams.
• Fast-paced environment focused on business growth, operational efficiency, customer experience, and regulatory expectations.