Technical Support

Location: Las Vegas, NV, United States

Company

hirify.global provides hospitality software and services, including property management, point-of-sale, inventory, procurement, and integrated data solutions for hotels, resorts, casinos, cruise lines, and other hospitality organizations.

What you will do

• Serve as the first point of contact for customer technical support by phone and email.
• Perform initial intake, triage, diagnosis, and troubleshooting of network, hardware, software, POS, and hospitality system issues.
• Document customer issues, troubleshooting steps, resolutions, and quality data in Salesforce.
• Provide basic configuration walkthroughs and escalate complex issues to support engineers.
• Coordinate with hardware vendors on diagnosis and resolution.
• Track software releases, new functionality, installation procedures, and opportunities to improve support efficiency.

Requirements

• High school diploma required; an associate degree in technology or equivalent work experience is preferred.
• At least one year of customer-facing or hospitality experience.
• At least one year of experience troubleshooting basic hardware and software issues.
• Familiarity with helpdesk ticketing processes, Windows Server, and POS or PMS software.
• Strong written and verbal communication, analytical reasoning, organization, prioritization, and customer service skills.
• Willingness to complete required license applications, background checks, security checks, and government documentation.

Nice to have

• AA degree in technology or equivalent experience.
• Experience with Salesforce and SQL-based software troubleshooting.
• Industry certifications such as A+, Network+, MTA, or HDI Desktop Support Technician.

Culture & Benefits

• Customer-focused environment emphasizing empathy, accountability, ownership, and continuous improvement.
• Fast-paced work with frequent phone, email, and client interactions.
• Opportunities to build hands-on expertise in enterprise support, hardware, software, POS, PMS, and hospitality systems.
• Collaboration with support engineers, hardware vendors, and other departments.
• Equal opportunity employment environment.