Associate Manager - Technical Support Engineering

Location: Remote, South Africa

Company

hirify.global is a cloud banking company providing software solutions and describing itself as a worldwide leader in cloud banking.

What you will do

• Manage Support and Technical Support Engineers and specialists responsible for technical support, configuration, and solution performance.
• Guide daily work, assign deliverables, establish deadlines, verify accuracy, and provide technical troubleshooting support for complex issues.
• Improve incident management, change management, service-level performance, customer satisfaction, and support processes.
• Collaborate with support leaders, managers, cross-functional teams, and senior customer representatives on technical issues and briefings.
• Train, mentor, coach, and support the professional development of engineers while managing team-level operational objectives and potentially a budget.
• Use AI tools and insights to automate routine tasks, improve accuracy, support decision-making, and increase team productivity.

Requirements

• Undergraduate degree and 6+ years of professional experience, including 1+ year of management experience, or equivalent experience.
• Strong leadership and team management skills with remote and in-office employees.
• Strong problem-solving abilities, technical acumen, communication, and interpersonal skills.
• Basic project management knowledge and the ability to work in a fast-paced, dynamic environment.
• Experience analyzing data and presenting insights to senior management.

Nice to have

• Salesforce Administrator or Salesforce App Builder certification.
• AWS or other industry certifications.
• Previous technical support experience and familiarity with software and hardware troubleshooting.
• Experience mentoring and developing high-performing talent.

Culture & Benefits

• Remote full-time work in South Africa.
• Entrepreneurial, high-energy work environment.
• Commitment to equal employment opportunity, inclusion, workplace diversity, and reasonable accommodations.