Guest Delight Associate

Location: On-site at the Delhi HQ, India

Company

hirify.global is building an AI-first travel platform that reduces paperwork and uncertainty in visa processing, having supported more than 1 million travellers across 127 countries.

What you will do

• Resolve traveller queries across calls, chat, and email with clarity, empathy, and urgency.
• Own customer issues through closure by diagnosing problems, coordinating with internal teams, and following up.
• Build knowledge of hirify.global products and visa processes to guide travellers accurately.
• Document customer interactions and maintain organised, high-quality records in CRM and support tools.
• Identify recurring issues and customer insights to improve support quality, processes, and turnaround times.

Requirements

• At least 2 years of experience in customer support, calling, chat, or another high-touch customer-facing role.
• Clear verbal and written communication in English and Hindi.
• Calm, empathetic, solution-oriented approach to customer problems and difficult conversations.
• Strong ownership, attention to detail, and follow-through.
• Comfort using CRM and support tools.
• Availability for rotational shifts, rotating days off, and a 6-day work schedule.

Culture & Benefits

• Competitive compensation, equity, and comprehensive health insurance for employees and their families.
• Paid time off, company holidays, and annual preventive health check-ups.
• Lunch, high tea, and dinner at the office.
• Learning and development credits for courses, books, conferences, and tools.
• Relocation support, high-spec equipment, and professional software.
• Office recreation facilities including pickleball, table tennis, PlayStation, arcade games, and flight and F1 simulators.