Customer Experience Advisor (APAC Marketplace)

Location: Bengaluru, India; onsite walk-in interviews. Shift: 5:00 AM IST–2:00 PM IST, with possible daylight-saving schedule changes.

Salary: ₹3.75 LPA, plus sales commissions and applicable shift allowances.

Company

Online services marketplace connecting customers with professionals across more than 1,000 categories in nine countries.

What you will do

• Serve as the first point of contact for professionals and customers across Australia, New Zealand, the UK, and the US.
• Answer inbound calls, respond to customer emails, and manage tickets in Zendesk.
• Act as a product expert and help users understand and navigate marketplace offerings.
• Make outbound calls to pitch marketplace subscriptions and identify upgrade opportunities.
• Resolve queries within turnaround-time targets and escalate complex issues when needed.
• Meet customer experience KPIs and maintain high service quality.

Requirements

• Excellent spoken and written English communication.
• At least one year of experience supporting international customers through voice, email, or chat.
• Previous outbound sales experience with the ability to engage prospects and drive conversions.
• Strong problem-solving and consultative selling skills.
• Experience with ticketing tools and CRM software.
• Ability to multitask, manage high query volumes, and work independently and collaboratively.

Culture & Benefits

• 33+ paid days off annually.
• Healthcare insurance for the employee and family.
• One-way cab facility.
• Sales commissions and applicable shift allowances.
• Learning and development programs, quarterly team socials, and career growth opportunities.
• Collaborative and supportive working environment.