Customer Experience Advisor (APAC Marketplace)

TL;DR

Customer Experience Advisor (APAC Marketplace): Serve as the first point of contact for professionals and customers across Australia, New Zealand, the UK, and the US, driving sales and resolving queries with an accent on consultative selling, product expertise, and efficient issue resolution. Focus on proactively pitching marketplace subscriptions and ensuring high customer satisfaction within specified turnaround times.

Location: Must be willing to work onsite in Bengaluru, India, from 5:00 AM IST – 2:00 PM IST

Salary: ₹3.75 LPA (Plus Sales Commissions and Shift Allowances as applicable)

Company

hirify.global is a fast-growing services marketplace that connects people with the right professionals for their projects in over 1,500 unique categories.

What you will do

• Be the first line of communication for professionals and customers in Australia, New Zealand, the UK, and the US.
• Act as a product expert, helping users understand and navigate the offerings.
• Manage inbound calls and respond to customer emails using the Zendesk ticketing system.
• Proactively make outreach calls to pitch and sell marketplace subscriptions to potential leads and existing users.
• Ensure customer queries and concerns are resolved efficiently and within the Turnaround Time (TAT).

Requirements

• Excellent spoken and written English communication.
• Minimum 1 year experience supporting international customers (voice/email/chat).
• Prior experience in outbound sales, with the ability to engage prospects proactively and drive conversions.
• Strong problem-solving and consultative selling abilities.
• Must be willing to work onsite in Bengaluru, India, from 5:00 AM IST – 2:00 PM IST

Culture & Benefits

• Competitive salary with sales commissions and shift allowances.
• One-way cab facility provided.
• Enjoy 33+ paid days off annually.
• Participate in quarterly team socials.
• Access learning and development programs.
• Healthcare insurance for you and your family.