7 дней назад
Tunis Global Support Graduate - Spanish Speaker
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Tunis Global Support Graduate - Spanish Speaker (IT Support): Delivering remote technical support for HPE customers, partners, and employees by troubleshooting hardware and software incidents with an accent on Spanish- and English-language communication, incident resolution, and case documentation. Focus on escalating complex issues, building knowledge of HPE technologies, and identifying prevention strategies that improve customer success.
Location: Tunis, Tunisia; hybrid work with an average of 2 days per week from an HPE office
Company
is a global edge-to-cloud technology company helping organizations connect, protect, analyze, and use data and applications.
What you will do
- Provide remote technical support to customers, partners, and HPE employees through phone and digital channels.
- Troubleshoot and resolve hardware, software, computing, storage, and peripheral technology incidents.
- Collaborate with experienced team members and escalate complex issues when required.
- Document case summaries and resolutions in the Knowledge Management System.
- Build knowledge of HPE technologies, tools, and processes.
- Identify recurring issues and share prevention strategies to support customer success.
Requirements
- Recently completed a Bachelor's or Master's degree in IT, Computer Engineering, or a related field.
- Excellent written and spoken Spanish and English are essential.
- Problem-solving mindset and interest in technical customer support.
- Ability to work in a dynamic international environment, handle pressure, and prioritize tasks.
- Collaborative, proactive attitude and eagerness to learn.
Nice to have
- Basic understanding of computing, storage, or peripheral systems.
- Experience in customer-facing work, including internships, part-time jobs, or campus involvement.
- Curiosity about emerging technologies and motivation to grow in IT support.
- Comfort working in hybrid or fully remote environments.
Culture & Benefits
- Extensive initial onboarding and ongoing learning and development.
- Mentorship from at least one senior team member.
- Opportunities to develop into an IT support professional after the two-year program.
- Competitive salary, comprehensive health and wellbeing benefits, and professional development programs.
- Work-life balance initiatives, including hybrid working and Wellness Fridays.
- Inclusive workplace that values varied backgrounds and individual uniqueness.
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