Site Reliability Engineer III (Platform)

Location: Kuala Lumpur, Malaysia

Company

hirify.global provides cloud software, digital solutions, analytics, and AI-powered products for property and casualty insurance companies worldwide.

What you will do

• Collaborate with engineering teams, provide technical feedback, and contribute code that improves product functionality and resilience.
• Participate in on-call rotations and design tools supporting always-on, follow-the-sun operations for critical production systems.
• Automate deployments for core products and infrastructure using a robust automation framework.
• Monitor and optimize applications running on hirify.global Cloud Platform to improve reliability and efficiency.
• Build observability tools, metrics, dashboards, and self-healing mechanisms while supporting SLO tracking and blameless postmortems.
• Identify infrastructure issues proactively and create system documentation and training materials.

Requirements

• Programming experience with Python or Go for internal tools, command-line interfaces, and APIs.
• Hands-on expertise with Docker, Helm, Kubernetes, EKS, CNI, Ingress networking, Kubernetes concepts, and the Operator pattern.
• Experience developing and testing complex Terraform modules and advanced AWS tooling with the AWS SDK.
• Knowledge of SSO, SAML, OAuth, observability tools such as Prometheus, OpenTelemetry, or Datadog, and CI/CD tools including TeamCity, GitHub Actions, or Jenkins.
• Production-at-scale support experience in heavily microservice-based environments, strong troubleshooting skills, and familiarity with Scrum or Kanban.
• Strong communication skills and the ability to apply emerging technologies, especially AI, to improve productivity and technical outcomes.

Nice to have

• Java and Spring Boot experience.
• Okta experience.
• Kubernetes or AWS certifications.
• Open-source contributions.
• Experience with KubeVela or Crossplane.

Culture & Benefits

• Participation in round-the-clock service operations through on-call and follow-the-sun practices.
• Focus on blameless postmortems, continuous learning, curiosity, innovation, and responsible use of AI.
• Collaborative and inclusive work environment centered on integrity, rationality, collegiality, innovation, and customer success.