Customer Success Team Lead

Location: Curitiba, Brazil; hybrid work model with in-person collaboration, remote work, and flexible working hours.

Company

hirify.global operates a global full-stack cloud communication platform used to connect and communicate with customers worldwide.

What you will do

• Build and sustain a high-performing regional Customer Success chapter through hiring, onboarding, development, and retention.
• Define professional standards and working methods for the Customer Success discipline.
• Partner with Squad Leads to align functional goals with business outcomes and cross-functional delivery.
• Run monthly, quarterly, and yearly performance management cycles, including feedback, salary negotiations, promotions, and development planning.
• Identify capability gaps and drive targeted development initiatives, tooling adoption, and continuous improvement.
• Foster collaboration and knowledge sharing so best practices scale across the region.

Requirements

• Proven experience leading and developing teams in Customer Success, Account Management, or a related commercial discipline.
• Strong experience with hiring, coaching, performance management, and succession planning.
• Experience working in matrix organizations and chapter-and-squad or similar operating models.
• Ability to combine strategic planning with hands-on execution.
• Excellent communication and stakeholder management skills.
• Fluency in English; additional regionally relevant languages are a plus.

Nice to have

• Familiarity with capability assessment frameworks, employee development planning, and structured feedback practices.
• Additional languages relevant to the region.

Culture & Benefits

• Performance-driven bonuses, regular compensation reviews, and recognition programs.
• Flexible hybrid work arrangements and flexible working hours tailored to local regulations.
• Employee Stock Ownership Plan through stock options.
• Time off, special leave days, and well-being support.
• Internal mobility, upskilling, mentorship, onboarding, and training programs.
• Short- and long-term international mobility opportunities across global hubs.

Hiring process

• Hiring process details are available through hirify.global's published hiring process information.