Customer Experience Representative (IoT)

Location: Auckland HQ, on-site by default. Full-time early shift is 5:00am–1:30pm or afternoon shift is 10:30am–7:00pm, primarily Monday–Friday with approximately one weekend day per month. Overnight blocks occur roughly once every 12 weeks and can be worked from home.

Company

hirify.global develops technology that helps farmers manage cattle and run more productive, sustainable grazing operations.

What you will do

• Support farmers directly, understand on-farm situations, and take ownership of customer issues from initial contact through resolution.
• Debug cattle movement patterns and troubleshoot product issues using data, tools, AI, and independent judgment.
• Visit farms to better understand customers, animals, and real-world product usage.
• Identify recurring patterns and share insights that improve hirify.global for farmers and animals.
• Work cross-functionally with field, onboarding, product, engineering, and operations teams.
• Educate farmers through calls, virtual sessions, and on-farm support, including during mating and calving periods.

Requirements

• Strong customer focus and the ability to deliver a positive outcome beyond simply resolving a ticket.
• Clear communication skills, including the ability to explain complex topics simply and respectfully.
• Strong problem-solving skills, curiosity, and the ability to investigate data and systems without relying on scripted answers.
• Ability to remain calm under pressure, work independently, use sound judgment, and follow through on commitments.
• Willingness to work from the Auckland office as the default and participate in the stated shift rotations.
• Experience in agriculture, veterinary care, hospitality, retail, or another customer-facing environment is relevant, but agricultural experience is not required.

Culture & Benefits

• Office-first culture focused on in-person collaboration, learning, growth, and strong working relationships.
• High-trust environment with flexibility when needed rather than office-only rules.
• Work focused on improving farmers’ livelihoods and supporting more sustainable operations.
• Opportunities for autonomy, mastery, and progression into other teams as the company scales.
• $1,000 personal growth fund.
• Overnight shifts are paid at double time and may be worked from home.

Hiring process

• Apply with a cover letter explaining interest in the role and hirify.global, together with a CV.