Customer Experience Engineer (Fintech)

Location: Singapore, Singapore; hybrid

Company

hirify.global is building a fully licensed programmable bank that connects traditional and digital finance through APIs and a customer portal.

What you will do

• Run client integrations from kickoff and planning through sandbox testing, go-live, and post-launch support.
• Debug authentication, sandbox, API, and compliance-related issues using API calls, logs, and request/response inspection.
• Track recurring customer queries and turn them into documentation, product fixes, automated diagnostics, or self-service workflows.
• Build LLM-powered chatbots, agents, RAG systems, and agentic workflows grounded in documentation and runbooks.
• Extend the back-office portal and improve error messages, sandbox states, and customer-facing diagnostic experiences.
• Work with Customer Success, Compliance, Backend, Frontend, Product, and Engineering to remove customer friction.

Requirements

• Ability to lead technical integration calls and work directly with client engineering teams.
• Hands-on ability to read logs, make API calls, inspect requests and responses, and ship code.
• Strong systems thinking across APIs, sandbox functionality, back-office tooling, and compliance touchpoints.
• Experience or strong eagerness to build with LLMs, prompt design, RAG, agentic workflows, or AI-assisted support tooling.
• Structured debugging, clear technical communication, patience with clients, and the ability to manage multiple integrations independently.
• Familiarity with Postman, REST APIs, webhooks, and log platforms.

Nice to have

• Experience in fintech, banking, payments, or digital assets.
• Frontend experience with React or a similar framework.
• Experience building or operating LLM-powered support systems, chatbots, agent frameworks, RAG pipelines, or workflow automation.

Culture & Benefits

• Join after a $39 million Series A led by Accel, during a period of rapid growth.
• Work on integrations used by major crypto and traditional finance platforms.
• Build systems handling real clients, real money, and high-stakes financial workflows.
• Operate in a fast-moving environment with high ownership and an emphasis on deep thinking.
• Collaborate with professionals from Monzo, Atom Bank, Blockdaemon, GXS, and Grab.