Customer Support Engineer - Packet Core (Nokia)

Location: Lisboa, Portugal. Hybrid work

Company

hirify.global is a global business and technology transformation partner delivering technology, engineering, and business operations services.

What you will do

• Develop and maintain an understanding of customer deployments, network architectures, customizations, software releases, and operational procedures.
• Act as the primary technical contact for customer technical teams and provide guidance on network performance, maintenance, and operational improvements.
• Coordinate the resolution of critical incidents involving customer networks and Nokia support organizations.
• Lead troubleshooting, technical investigations, analytical problem-solving, and root cause analysis for complex service-affecting issues.
• Support hardware and software upgrades, retrofits, service transitions, and network modernization activities.
• Provide technical recommendations and risk assessments for evolving customer requirements, including Telco Cloud and virtualized network functions.

Requirements

• Bachelor’s degree in Telecommunications, Computer Engineering, Information Technology, or a related technical field.
• Strong experience supporting mobile core networks in telecom operator environments.
• Proven expertise with Nokia Packet Core solutions, including CMM, CMG, and NRD.
• Experience in customer-facing support and managed services environments.
• Knowledge of ITIL-based Incident, Problem, and Change Management processes.
• Understanding of virtualized and cloud-native telecom architectures is highly desirable.

Culture & Benefits

• Multicultural and inclusive work environment.
• Supportive atmosphere focused on work-life balance.
• Career growth programs, training, and certifications in emerging technologies.
• Participation in national and international projects.
• Health and life insurance.
• Referral program with bonuses.