обновлено 2 дня назад
Senior Group Manager - Ops - REF109984E_2026275238 - Insurance
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Group Manager - Ops - REF109984E_2026275238 - Insurance (Insurance Operations): Leading a complex, large-scale insurance policy administration and customer servicing business across the end-to-end policy lifecycle with an accent on operational performance, financial outcomes, client relationships, risk, and people leadership. Focus on transforming operations, managing P&L and profitability, strengthening governance and controls, and developing a sustainable leadership pipeline.
Location: 9th and 10th floors, Quezon, Philippines
Company
is an Agentic AI-powered intelligent operations and transformation company serving clients across multiple industries, including banking, healthcare, insurance, shipping and logistics, and travel and hospitality.
What you will do
- Lead a complex, large-scale insurance policy administration and customer servicing operation across the full policy lifecycle.
- Own SLA and KPI delivery, quality, productivity, customer experience, capacity, efficiency, and overall business performance.
- Manage revenue, gross margin, operating costs, staffing, utilization, forecasting, capacity, and profitability in partnership with General Management and Finance.
- Drive process optimization, standardization, automation, continuous improvement, transitions, transformation programs, and technology initiatives.
- Maintain operational risk, controls, governance, regulatory compliance, and performance management mechanisms.
- Lead senior client relationships, executive governance, stakeholder alignment, leadership development, coaching, and succession planning.
Requirements
- Minimum 5 years of experience in a comparable senior operations leadership role, such as Senior Group Manager, Director, or AVP.
- Experience leading large-scale, complex operations with multiple layers of leadership.
- Strong understanding of P&L management, budgeting, forecasting, revenue, margin, cost, productivity, and profitability.
- Experience in operational excellence, transformation, continuous improvement, stakeholder management, and change leadership.
- Strong executive presence, communication, influencing, analytical, problem-solving, and decision-making skills.
- University or college graduation.
Nice to have
- Experience in insurance policy administration, policy customer servicing, Property & Casualty, Property & Liability, policy processing, renewals, terminations, endorsements, or related insurance operations.
Culture & Benefits
- Full-time employment.
- Leadership culture focused on accountability, recognition, collaboration, engagement, and continuous learning.
- Opportunity to develop leaders, strengthen client partnerships, and build sustainable business performance.
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