Student Success Officer (Higher Education)

Location: Southall, London, United Kingdom; onsite shift-based work across campus sites. Campus opening hours are 08:00–21:30 Monday to Thursday and 08:00–18:00 at weekends, with rota-based shifts.

Salary: £13,250 per year

Company

hirify.global is an independent higher education provider offering flexible and inclusive learning across multiple London campuses.

What you will do

• Staff the reception desk and provide customer service to students, staff and visitors.
• Handle student and staff queries, correspondence and signposting, taking ownership from first contact through resolution.
• Support daily campus operations, including attendance follow-up, class monitoring, room preparation, events and administrative tasks.
• Coordinate facilities, resources, repairs, room bookings and teaching or assessment provision with relevant teams.
• Complete building, safety, cleanliness and presentation checks and maintain incident, compliance and maintenance records.
• Act as a first aider and fire marshal and follow fire, lockdown and emergency escalation procedures.

Requirements

• Customer service experience and confidence communicating with students and staff, including in challenging situations.
• Strong organisation, prioritisation and multitasking skills in a fast-paced environment.
• Reliability, professionalism and accurate record keeping using internal systems.
• Proficiency with Microsoft packages.
• Right to work in the United Kingdom and successful completion of pre-employment checks are required.

Nice to have

• Experience in further or higher education, front-of-house reception, campus operations or student services.
• Experience with Microsoft Dynamics or Power Automate.

Culture & Benefits

• Health benefits and life assurance plans.
• Salary sacrifice schemes covering pension, cars and cycle to work.
• Annual leave benefits, including holiday purchase, additional Christmas leave and carry-over leave.
• Employee Assistance Plan and 24/7 access to GPs.
• Employee discounts for gyms, shopping and cinemas.

Hiring process

• Pre-employment checks include a criminal records check, two references, identity and right-to-work verification, and education confirmation.