6 дней назад
Delivery Performance & Process Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Delivery Performance & Process Manager (Circular Logistics): Building and continuously improving operational processes, SOPs, KPIs and dashboards across NORNORM’s circular furniture delivery journey with an accent on warehouse operations, transportation, installation, returns and refurbishment. Focus on connecting process and performance data, identifying bottlenecks, and creating scalable ways of working that improve efficiency, quality and operational insight.
Location: Copenhagen, Denmark; hybrid
Company
provides a circular furniture subscription service in which office furniture is reused, returned, inspected and refurbished for subsequent customers.
What you will do
- Map, document and continuously improve operational processes across the full delivery journey.
- Create and maintain SOPs and operational blueprints for warehouse operations, last-mile delivery, installation, returns and refurbishment.
- Define operational KPIs and develop dashboards, team boards and performance reporting.
- Connect process documentation with performance data to identify deviations, bottlenecks and improvement opportunities.
- Work with regional Delivery Teams and other functions to ensure processes reflect operational reality and are adopted in practice.
- Partner with Training & Knowledge Base to turn operational expertise into scalable training and knowledge.
Requirements
- Strong analytical, logical and structured problem-solving skills.
- Experience with end-to-end processes and operational performance in logistics, manufacturing, delivery or a comparable environment.
- Experience translating operational processes into clear documentation, SOPs and scalable ways of working.
- Strong ability to work with data, KPIs and performance reporting and convert insights into practical improvements.
- Good business understanding, including the connection between operational decisions, customer experience and cost.
- Ability to drive cross-functional initiatives independently and create practical processes without relying on formal authority.
Nice to have
- Experience in logistics, warehousing, last-mile delivery, installation or refurbishment.
- Experience with complex operational flows in other environments.
Culture & Benefits
- Hands-on work across a circular delivery operation spanning warehouses, transportation, installation, returns and refurbishment.
- Opportunity to establish the operational foundation for scaling a circular furniture subscription business.
- Cross-functional collaboration with Delivery Teams and Training & Knowledge Base.
- Hybrid work arrangement in Copenhagen.
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