14 часов назад
Junior Client Support Specialist (Forex Trading)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Junior Client Support Specialist (Forex Trading): Providing client support for online trading platforms and services across live chat, email, and telephone with an accent on technical troubleshooting, accurate product guidance, and customer experience. Focus on resolving high-volume client enquiries, coordinating with Compliance, Payments, and Technical Support, and maintaining up-to-date knowledge of trading products and procedures.
Location: On-site in Moka, Moka District, Mauritius
Company
provides online trading and investment services, specializing in CFD trading, trading platforms, liquidity, and client support.
What you will do
- Provide professional and efficient customer support through live chat, email, and telephone.
- Guide clients on trading platforms, products, and services.
- Investigate technical queries and deliver effective solutions.
- Collaborate with Compliance, Payments, and Technical Support to resolve client enquiries.
- Maintain current knowledge of company products, industry developments, and internal procedures.
Requirements
- English: Excellent written and verbal communication skills are required.
- Strong computer literacy and experience with CRM systems.
- Ability to learn new technologies and platforms quickly.
- Strong attention to detail, organisation, time management, and prioritisation skills.
- Proactive problem-solving, critical thinking, decision-making, and collaboration skills.
- Previous live-chat customer support experience is advantageous but not essential.
Culture & Benefits
- Full-time, on-site schedule from Monday to Friday, 9:00 AM to 5:30 PM, with a 60-minute lunch break.
- One-month notice period during and after probation.
- 22 days of annual leave.
- Monthly allowance and group medical insurance.
- Supportive, customer-focused, and high-performance work environment.
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