Head of Client Operations (Cold Email)

Location: Remote from Mexico, Colombia, Brazil, Costa Rica, or Jamaica; flexible working hours with U.S. time zone collaboration.

Company

hirify.global is hiring for a client-facing operations leadership role supporting cold email, lead generation, and outbound growth operations for a fast-growing startup.

What you will do

• Own relationships and delivery across 20–30 active client accounts, including check-ins, performance discussions, expectations, and retention.
• Review and optimize cold email copy, targeting, lists, campaign setup, and sending infrastructure.
• Diagnose deliverability, inbox placement, domain health, DNS, SPF, DKIM, DMARC, API, integration, and automation issues.
• Build operational playbooks and repeatable systems for onboarding, campaign launches, quality assurance, communication, reviews, and escalations.
• Coordinate with developers, outreach specialists, operations, leadership, and the founder to resolve delivery issues.
• Use ChatGPT, Claude, APIs, and automation to improve campaign analysis, communication, documentation, and workflow efficiency.

Requirements

• Experience leading client operations, client success, account ownership, or delivery operations in a startup, agency, or high-ownership environment.
• Professional experience in cold email, lead generation, and outbound operations.
• Hands-on expertise in email deliverability, inbox placement, domain warm-up, campaign optimization, and cold email copywriting.
• Ability to independently diagnose campaign problems and work with APIs, automations, workflows, and operational systems.
• Practical experience using AI tools such as ChatGPT, Claude, or similar workflow tools.
• Strong written and verbal English communication, including direct communication with founders, executives, clients, and technical teams.

Nice to have

• Experience with Instantly, Smartlead, Clay, Apollo, or HubSpot.
• Experience managing high-volume outbound campaigns and scaling client delivery.
• Familiarity with DNS, SPF, DKIM, DMARC, email infrastructure, integrations, and automation systems.
• Experience building client health or churn-prevention systems.

Culture & Benefits

• Full-time remote work with flexible hours and U.S. time zone collaboration.
• High autonomy and direct decision-making responsibility.
• Direct work with the founder and leadership.
• Opportunity to shape client delivery systems, campaign standards, operational processes, and retention strategies.
• Exposure to cold email infrastructure, AI workflows, automation, and startup scaling.

Hiring process

• Initial screening, founder interview, final discussion, offer, and onboarding.
• Qualified candidates complete a one-way Spark Hire video interview; completion is required to continue in the process.