Head of Client Operations (Cold Email)

Location: Remote from Mexico, Colombia, Brazil, Costa Rica, or Jamaica; flexible working hours with U.S. time zone collaboration.

Company

hirify.global is hiring for a fast-growing startup client focused on cold email, lead generation, outbound campaigns, and scalable client delivery.

What you will do

• Own relationships, delivery, satisfaction, and retention across 20–30 active client accounts.
• Review and optimize cold email campaigns, including copy, targeting, lists, campaign setup, and meeting conversion.
• Diagnose deliverability, inbox placement, domain health, warm-up, DNS, API, integration, and automation issues.
• Build operational playbooks and repeatable systems for onboarding, campaign launches, QA, communication, performance reviews, and escalations.
• Coordinate developers, outreach specialists, operations, and leadership while driving delivery issues through resolution.
• Apply ChatGPT, Claude, APIs, and automation to campaign analysis, communication, documentation, research, and workflow improvement.

Requirements

• Experience leading client operations, client success, account ownership, or delivery operations in a startup, agency, or similarly high-ownership environment.
• Strong professional experience with cold email, lead generation, outbound operations, campaign optimization, and cold email copywriting.
• Hands-on expertise in email deliverability, inbox placement, domain warm-up, campaign infrastructure, and troubleshooting campaign problems.
• Strong understanding of APIs, automations, workflows, and operational systems.
• Practical experience using AI tools such as ChatGPT, Claude, or similar workflow tools.
• Strong written and verbal English communication and availability for U.S. time zone collaboration are required.

Nice to have

• Experience with Instantly, Smartlead, Clay, Apollo, or HubSpot.
• Experience managing high-volume outbound campaigns and scaling client delivery inside an agency or startup.
• Familiarity with DNS, SPF, DKIM, DMARC, email infrastructure, integrations, and automation infrastructure.
• Experience building client health or churn-prevention systems.

Culture & Benefits

• Full-time remote work with flexible hours and U.S. time zone collaboration.
• Direct work with the founder, developers, outreach teams, operations, and leadership.
• High autonomy and decision-making responsibility for client outcomes and delivery quality.
• Opportunity to shape client delivery systems, operational processes, campaign standards, and retention strategies.
• Exposure to cold email infrastructure, AI workflows, automation, and startup scaling.

Hiring process

• Initial screening, founder interview, final discussion, offer, and onboarding.
• Qualified candidates must complete a one-way Spark Hire video interview; candidates who do not complete it may not proceed.